Customer Care
Locations
Lukjan Metal Products North, Inc.
645 Industry Road
P.O. Box 357
Conneaut, OH 44030
Phone: 440-599-8127
FAX: 440-593-6237
Email: sales@lukjan.com
Lukjan Metal Products South, Inc.
111 Kings Road
Kings Mountain, NC 28086
Phone: 704-734-0544
Fax: 704-734-0993
Email: orders.south@lukjan.com
Lukjan Metal Products Midwest, Inc.
780 River Avenue
Prairie Farm, WI 54762
Phone: 800-596-4400
Fax: 715-455-1110
Email: orders.midwest@lukjan.com
Lukjan Metal Products Great Plains, Inc.
1 Greenwood Road
Sidney, NE 69162
Phone: 308-210-9710
Fax: 308-210-9720
Rack Policy/Stacking Instructions
Lukjan provides 4' and 8' stacking racks as a convenience to our customers to assist them in the handling and storage of sheet metal products manufactured by Lukjan. Our current policy is to provide these at no cost to our wholesalers. Any racks that are shipped direct from a Lukjan manufacturing facility to a wholesaler's customer site/warehouse will be charged at a rate of $150/4' rack and $250/8' rack.
We ask that racks be used solely for the purpose of storing and handing LUKJAN manufactured product. We also ask that every effort be made to return these racks in a timely manner (generally within 6 months) to avoid any shortages of racks and the purchase of new racks. Failure to return or mis-use of these racks may result in a charge to the wholesaler of record for the amounts listed. Please contact your customer care team to arrange for the pick-up of any spare racks.
The following video provides instruction on how to efficiently nest and store these racks so they take less space in your warehouse and maximize the space on trucks. You can nest up to eight (8) 4' racks and four (4) 8' racks. To further redice space you can stack nested racks as outlined in this video.
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Credit Application
Interested in carrying Lukjan Metal Products? Please feel free to contact any one of our customer care members or a sales representative in your area. Following a general assessment of your account, the next step will be to complete a credit application.
Returns (RGA)
Lukjan Metal Products, at its discretion, will accept return product provided they are standard stock items, in saleable condition and in full box quantities. The final credit will be based on count of items received and the condition of the RECEIVED product. All returns will be subject to a 25% restocking fee. Please contact your associated customer care team to request a Return Goods Authorization (RGA). Any product returned without an approved RGA may not receive credit.
Contact Us
Feel free to contact us here if you need any additional information.
Please let us know what state you reside so we can forward your request to the proper customer service team.